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Question: Where do I begin to look to solve a problem? Computer software support issues generally arise from one of these four sources: 1. Hardware 2. Software 3. Data (database, estimates) 4. Operator Failure You can save yourself a great deal of time if you can immediately narrow the problem down to one of these four. Narrow it down by asking some questions. This will help you answer the question "Where do I start?" Does the problem occur on more than one computer? If yes, it points to the software or data. If no, it points to your hardware. Does the problem occur in more than one database? If yes, it points to the software or hardware. If no, it points to the database. Does the problem occur in more than one estimate? If yes, it points to the software or hardware. If no, it points to the estimate. Does the problem occur on more than one computer using different data? If yes, it points to software. If no, it points to hardware or by testing this you will find bad data. |
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